Privacy Policy: Material Model

Last updated: September 25, 2025

Material Model, Inc. ("Material Model", "we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered time and motion study analysis platform and services.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, company name, phone number
• Payment information: Processed securely through third-party payment processors
• Video content: Manufacturing process videos you upload for analysis
• Communication data: Support tickets, feedback, and correspondence
• Usage preferences: Settings and configurations within the platform

1.2 Information Collected Automatically

• Usage data: Features used, analysis performed, processing times
• Device information: Browser type, operating system, screen resolution
• Log data: IP addresses, access times, pages viewed, clickstream data
• Analytics data: Performance metrics via Google Analytics 4 and Datadog RUM
• Cookies: Session management and preference storage

1.3 Video Processing Data

When you upload videos for analysis, we process them to extract:

• Motion patterns and work element sequences
• Timing data and statistical metrics
• Structured breakdowns of manufacturing processes
• Anonymous performance benchmarks (with your consent)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our time and motion study analysis services
• Processing and analyzing uploaded video content as requested
• Generating reports, insights, and recommendations
• Responding to inquiries and providing customer support
• Improving our AI models and analysis accuracy
• Sending service updates, security alerts, and administrative messages
• Marketing communications (with your consent)
• Complying with legal obligations and enforcing our terms
• Detecting and preventing fraud or security issues

3. Data Processing and AI Services

We use advanced AI services to process your data. These services operate under strict data protection agreements:

• Google Cloud AI: Video analysis and pattern recognition
• OpenAI: Natural language processing for report generation
• Anthropic: Advanced reasoning for complex analysis tasks

All AI providers operate under Zero Data Retention (ZDR) agreements, meaning they do not store your data beyond the processing session or use it for model training.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• With service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law, subpoena, or other legal process
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes
• In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Private cloud infrastructure on Google Cloud Platform
• Role-based access controls with multi-factor authentication
• Regular security audits and vulnerability assessments
• Automated backups with point-in-time recovery
• Incident response procedures and breach notification protocols

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Duration of account plus 90 days after deletion
• Video content: Indefinitely (configurable for enterprise)
• Analysis results: Indefinitely
• Billing records: 7 years as required by law
• Marketing data: Until consent is withdrawn

You may request immediate deletion of your data at any time by contacting us at privacy@materialmodel.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Opt out of certain uses of your information
• Withdrawal: Revoke consent for processing activities

To exercise any of these rights, please contact us at privacy@materialmodel.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality and security
• Analytics cookies: Help us understand usage patterns and improve our services
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us and our service providers
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To make a CCPA request, email us at privacy@materialmodel.com or call 707-563-9099.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation:

• Legal basis for processing: Consent, contract fulfillment, or legitimate interests
• Right to lodge a complaint with your local supervisory authority
• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests

13. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

For general inquiries, you may also contact us at support@materialmodel.com.