Simple, transparent pricing
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Frequently Asked Questions
What are credits?
Credits are used to run AI analysis on your videos. You are charged 1 credit for every second of video being analyzed. So, if you analyze a 10 second video, you will be charged 10 credits. Higher tier plans offer better credit rates per dollar.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time through your billing dashboard. However, you will not be refunded for the remaining time on your current billing period and your subscription will remain active until the end of the current billing period.
Can I upgrade or downgrade my subscription anytime?
Yes! You can upgrade or downgrade your subscription at any time through your billing dashboard. Upgrades will take effect immediately and downgrades will take effect at the end of your current billing period.
What happens if I run out of credits?
You can purchase additional credits at any time through one-time top-ups. Your credit rate matches your subscription tier, ensuring consistent pricing.
Do you offer annual billing discounts?
Yes! Annual plans receive 1 month free and all credits are granted upfront, giving you maximum flexibility throughout the year.
What's included in the Enterprise plan?
Enterprise plans include SSO/Active Directory integration, dedicated account management, priority support via Slack, custom integrations, API access, and flexible billing. Contact our sales team to discuss your specific needs.
Do credits expire?
Subscription credits expire at the end of the billing period. Top-ups do not expire but they are first used. Suppose you are on a 100 credits a month subscription and you purchase additional 100 credits. You will now have 200 credits. When the subscription renews you will still have 100 credits. If you then use 50 credits, when subscription renews you will have 150 credits left. Suppose you use another 100 credits (so you are down to 50 credits), when the subscription renews you will have 100 credits.
Do you offer a free trial?
No, we do not offer a free trial. However, you can try our live demo to see if Material Model is a good fit for your needs.
Do I need to install any hardware?
No! Material Model works with your existing cameras and video infrastructure. Simply upload videos or connect your camera feeds - no hardware installation required.